1. All NDIS Training → NDIS Mandatory Induction Modules

Complaints and Feedback (106-PPU)


Description
The National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 require registered NDIS providers to have an effective system for management and resolution of complaints about the supports or services they provide.
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Content
  • Introduction
  • Purpose and scope: Complaints and feedback
  • In a nutshell...
  • What is a complaint?
  • Feedback
  • How to provide feedback
  • Complaint process
  • Compliments
  • Why we welcome complaints
  • Cultivating a positive complaints culture
  • Test your knowledge: Complaints and Feedback
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year